I have built an entire career around an undying passion and respect for clients, health, and the art of teaching. With seasoned experience in healthcare, small business management, customer service and a thorough understanding of call center data, I am passionate about helping  to elevate team performance to a higher standard. My success comes from helping others succeed. It's what I love to do and what I do best. 
I recently relocated to the West Coast and I am looking forward to new challenges.

“Customer satisfaction is worthless.  Customer loyalty is priceless.”    

~Jeffrey Gitomer


HOMETOWN: San Diego

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About Me

Professional Skills

Team Management

Local marketing

Small business finance

Social media

​Customer Service

Project planning

Implementation of KPI  and QA metrics

Policy, process, procedures 

 
Performance management – Hiring, training, performance plans, termination and annual reviews of up to 17 reports


Policy, process, procedures - design and implementation
Training – cross-functional process and procedures
Project planning – design and implement cross-functional and departmental initiatives
Relationship building / Client management
Coordination of Telesales and Marketing EU/UK
CRM experience – Salesforce.com, Parature
IVR experience – Cisco UCM
HR/Payroll -ADP, Workday
Oracle, Magento
Computer literate – MS-Office, including Visio, PowerPoint, and Excel.  Multiple browsers and desktop operating systems.
Social Media experience
Small business management
Fluent in English and German.  Basic conversational knowledge of Spanish and French..

Small Business Management

Continuos Process Improvement

Professional Experience

Association of American medical colleges
contact center supervisor
Staffing, training and performance management of 17 agents. Analyzed, addressed, and transformed availability and productivity in three months successfully, while maintaining quality assurance standards. Availability increased from team average of 40% to 80%, productivity was raised by 20%. Developed business continuity and disaster recovery planning for the team. Developed and delivered training and implementation of publication services.  Created new ‘Voice of Customer’ program. Left position as a result of husband’s relocation to San Diego.
rosetta stone
european customer service supervisor
I built a high performing European customer cross-functional support center team, providing customer care, technical support, sales, and media support functions. 
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March 2012 - June 2014
June 2014 - September 2014

Education

B.A., Kinesiology
CSUDH

Associate's Degree, General Education
El Camino College

Hi! My name is

Sabine Branch

​​and I’m looking for new opportunities as a manager in San Diego.